FAQ
Help! I invited a user to my organization and the invitation is in a pending state. How can I help my user get logged in to my organization?
Big Network is a multi-tenant platform which means that a user can be part of multiple organizations. For a user account to become active in an organization, the user must: Have an active user account. Have accepted the invitation to the ...
What does "Spare Mode" do?
Traffic carried via Big Network SD-WAN is transported via all available WAN links (except those marked in "Spare Mode") by using a balanced flow based allocation scheme. Quality of Service (QoS) probes are launched via each path every 250ms to ...
Edge Pro: SFP/SFP+ Optics Compatibility
Edge Pro uses an Intel X553 / 82559-based Ethernet controller on the combination SFP/SFP+ ports. Genuine Intel optics are suggested; however, we can assist in qualifying Intel-compatible alternatives.
Edge Devices: Automatic Configuration Rollback
Summary Edge Pro, Edge Lite, and Edge Virtual devices are outfitted with Automatic Configuration Rollback mechanisms. These mechanisms are designed to safeguard the availability of these devices from un-intended configuration consequences. Automatic ...
How can I factory default my Big Edge Device?
If you need to Factory Default your Big Edge device, you have two options: Use the Edge Dashboard to Factory Default the device (button top right). For Edge Pro running NodeOS Version 2021135 or higher, use the following power button sequence: If the ...
Edge Lite: LED Behavior
The Edge Lite features the following LED behavior: System LEDs - Top of Unit: PWR: The PWR LED indicates that power is applied to the unit. It should be solid RED. SYS: The SYS LED has the following behavior: During Boot: The LED will intermittently ...
What are IP Routes in Cloud Networks?
IP Routes are an attribute of a Cloud Network. IP Routes are used to push Static Routes to Big Apps (Windows, Mac, Linux, iOS, and Android). This can allow Network Administrators to use devices in a Cloud Network as a gateway to other networks / ...
What does enabling "Allow Ethernet Bridging" do?
Nodes in a Cloud Network can be allowed to perform Ethernet Bridging. Typically combined with our headless linux agent, use of this option allows Cloud Network interfaces to be "bridged" at Layer 2 with physical network interfaces on the same device. ...
What does "Manage WAN Priority" control?
Manage WAN Priority is used to create an ordered list of WAN interfaces to be used in priority order by our Local Breakout function on the Big Edge devices. For example, if you have 3x ISPs connected to an Edge Pro, you can set the priority as an ...
How does DHCP work in Cloud Networks?
Cloud Networks themselves are agnostic to DHCP traffic - Cloud Networks will pass DHCP traffic along, since they operate at Layer 2. However, Big Apps operate at Layer 3 by default, so they do not process DHCP requests. IP Address Pools are used in ...
I signed up but I never got a confirmation email?
Email confirmation is a key part of our process in offering a Free plan as it limits abuse. After going through the signup process, our system sends a confirmation email to the email address provided. Depending on your email provider, Spam or ...
Can I use Big Network in place of an SD-WAN?
Most definitely! Big Network has many inherent functions and SD-WAN is definitely one. When you use Big Network hardware and have multiple internet connections, you automatically gain the resiliency of multi path / cloud-internet access.
What does it take to get started?
All it takes is an email address and a few minutes. The Big Network signup process is fast and painless with a Portal designed to be as simple to use as possible. We enable customers to benefit from all the features of advanced cloud orchestrated ...
What can I replace when using Big Network?
The sky’s the limit! Our customers have gotten very creative, but at the core, Big Network replaces VPN, SDWAN, Virtual Overlay Networks, Proxy…
What devices can I use with Big Network?
Technically, anything connected to a network. We do have various options depending on if you want to connect end user devices or entire locations. Big Network Apps are supported on macOS, Linux and Windows based computers and servers as well as IoS ...
I am an IoT enthusiast, can I leverage Big Network?
How does securely connecting to your own private IoT network from any device you have and from anywhere in the world sound? All of this with out exposing your IoT devices to the internet. You can even have multiple IoT networks to segment or ...
What is the Big Network Hardware I keep hearing about?
Big Network's Hardware is here! Learn more about the Big Edge on our website: Edge Pro: For your datacenter, remote office, or headquarters - https://www.bignetwork.com/products/edgepro/ Edge Lite: For remote access and the hybrid workforce ...
Do I need to be a CCNA or a Network Engineer to use Big Network?
Absolutely not. We created Big Network so anyone or any company could setup and manage their own networks with no networking knowledge required. With simple, secure software we aim to demystify an industry and make private networks and the benefits ...