Help! I invited a user to my organization and the invitation is in a pending state. How can I help my user get logged in to my organization?
Big Network is a multi-tenant platform which means that a user can be part of multiple organizations. For a user account to become active in an organization, the user must:
- Have an active user account.
- Have accepted the invitation to the organization.
There are a few key steps to troubleshooting a user account in a pending state:
- Ensure the user account is activated. Refreshed activation emails can be requested from https://portal.bignetwork.com/auth/resend-activation.
- Ensure the user has accepted the invite to join the organization.
- If a user account is activated, but the user cannot login, a password reset can be requested from https://portal.bignetwork.com/auth/forgot-password
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